- #Dameware mini remote control icon how to
- #Dameware mini remote control icon install
- #Dameware mini remote control icon upgrade
This customer had written directly to our Support staff as well, and as it turns out these were Kiosk machines and there were running a Shell Replacement call EZSHELL, which most likely didnot have a "System Tray" like Windows Explorer does. For this reason, I am going to send an email directly to Dameware support in the hopes that an answer can be provided as quickly as possible.
#Dameware mini remote control icon upgrade
My company is very large and I cannot afford to use the upgrade to connect to a remote kiosk that will be seen by a customer. I wasn't sure if the MSI would properly upgrade the I'd like to stay.ġ) All the remote machines have an earlier version of the Mini Control Client.Ģ) All the remote machines are running Windows XP SP2.ģ) All the remote machines were given the client "on the fly".Ĥ) The test machine was upgraded to 6.8.0.1 "on the fly" and it shows this problem.I have not tested this on a client after using the MSI. With this problem, I now cannot use the Dameware product, because these kiosks are visible to our customers and a warning popup window at every kiosk would certainly end my tenure at this company. I rely solely on the Mini Remote Control to test and fix remote kiosks (small PCs that run Windows and Java apps). Now, for my company, this is a HUGE issue. During a test, I encountered this same problem. I have been using the Mini Remote Control app for several years and I just updated to version 6.8.0.1.
Operating system WIN XP, Service Pack 2, agent service created "on the fly".Ī.Hello. Our users are great at sending emails when they get errors and this one is very annoying. I am getting the exact same error on several of our machines. Thanks for your feedback, it is appreciated.
#Dameware mini remote control icon install
What Operating System and Service pack level is each machine (local and remote) running, and how did you install the client agent service, with an MSI package or "on the fly" when you first attempted to connect? What version of the software application are you using and what version of the client agent service is installed and running on the remote machine? This is a normal error if the MRC SysTray icon (DWRCST.EXE) process is unable to communicate with the MRC Client Agent Service (DWRCS.EXE)for any reason. The Client Agent Service may not be running?
#Dameware mini remote control icon how to
On a client that i am trialing the software withĪny ideas what is causing it, and how to resolve it?Ĭommunicate with the MRC Client Agent. If you wish to engage in this discussion, just comment on this document. Note: This is a topic brought over from DameWare Forums which has been closed.
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